Learner Handbook

The Learner Handbook contains information relating to our policies and procedures and your rights and responsibilities as a learner.

Training Centre Location

Information on the training centre location, public transport and parking along with general course joining information.

2025 Course Fees & Charges

This document outlines the fees and charges payable for each nationally accredited qualification or course that we offer. It should be used as a guide and includes publicly funded training, fee for service options and concession rates. Exact fees will depend on individual circumstances.

Assessment Policy 

This document contains information relating to the assessment policy and procedure for Learners.

Complaints & Appeals Policy

This document outlines what a complaint is and what an appeal is. Use this document to guide you through the process should you be considering lodging a complaint or and appeal.

Access Equity

This Policy is to provide a frame of reference in providing and maintaining training services that reflect fair and reasonable opportunity for all Learners, regardless of their background. 

Capability Development

This document outlines the process in place in Assured Learning Australia to hire only suitably qualified and experienced RTO staff including trainer & assessors and to support all staff in maintaining their currency and competency.

Continuous Improvement

This Policy outlines the process of continuous improvement according to the Standards for Registered Training Organisations and the VET Quality Framework.

Enrolment Policy

The purpose of this Policy is to ensure that all Learners are fully aware of Assured Learning Australia’s enrolment process.